sg777's Privacy Policy

Introduction

Our Commitment to Privacy

sg777 is a trusted online casino and betting platform in Bangladesh. We believe that every user's personal information is a valuable asset, and keeping it secure is our first and foremost responsibility. This Privacy Policy ("Policy") explains how sg777 ("Platform", "we") collects, uses, stores, and where necessary shares your information with third parties.

By opening an account on our platform or using our services in any way, you agree to the terms of this Policy. Please read this Policy carefully. If you have any questions or concerns, contact our support team.

Section 1

1 What Data We Collect

We collect certain personal data to operate the sg777 platform smoothly and to provide you with the best experience. The types of data by category are listed below:

1.1 Registration and Account Information

We store the information you provide when opening an account. This includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• Identity verification (KYC) documents submitted, where applicable

1.2 Financial and Transaction Information

Information required to process deposit and withdrawal transactions is collected. We handle financial transactions only through bKash, Nagad, and Rocket. Records of these transactions are retained for security purposes.

1.3 User Activity Information

We collect some activity-related data to understand how you spend time on sg777:

• Game play history, betting patterns, and session duration
• Preferred game categories and providers
• Navigation patterns on the platform

1.4 Technical Information

To ensure platform security and performance, we automatically collect some technical data:

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Login time and location data (for fraud prevention)

1.5 Communication Information

Messages or information you provide when contacting our support team are recorded so that we can provide better service in the future.

Section 2

2 How We Use Your Data

sg777 uses collected data only for legitimate and transparent purposes. No data is used for unnecessary or unrelated activities.

2.1 Account Management and Service Delivery

• Creating, verifying, and securing account login
• Processing deposits and withdrawals via bKash, Nagad, and Rocket
• Correctly delivering VIP tier benefits and cashback
• Activating welcome bonuses and other promotional benefits

2.2 Security and Fraud Prevention

• Detecting suspicious logins or transactions to protect your account
• Preventing the creation of multiple accounts or other policy violations
• Complying with Anti-Money Laundering (AML) regulations

2.3 Support and Communication

• Providing support in Bengali and English via 24/7 live chat and email
• Sending important account-related notifications
• Sending transaction confirmation messages

2.4 Platform Development

• Analyzing user experience to improve platform quality
• Identifying and resolving technical issues
• Planning new games and services

2.5 Responsible Gaming

We monitor user gaming behavior to identify signs of problematic gaming at an early stage and to provide necessary support.

Section 3

3 Sharing Data with Third Parties

sg777 never sells your personal data or provides it to unauthorized third parties for commercial purposes. However, in certain specific situations, limited data sharing may be necessary:

3.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment services. These third parties handle data under their own privacy policies.

3.2 Game Software Providers

Some technical data may be shared to run games from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other providers smoothly. This data is used for game integrity verification.

3.3 Legal Obligations

We may be required to provide relevant data in response to a legal order, court directive, or investigation by a competent authority. In such cases, we will supply only the minimum information necessary to meet the legal requirement.

3.4 Business Succession

In the event of a business merger or acquisition, your data may be transferred to the relevant successor entity, subject to the same privacy protections being maintained.

Section 4

4 Cookies and Tracking Technologies

sg777 uses cookies and similar tracking technologies to make your experience smoother and more relevant. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the platform — such as maintaining login sessions, verifying security, and processing payments. Without these cookies, the platform will not function correctly.

4.2 Performance Cookies

These cookies collect analytical data — such as which pages are used most or where technical issues occur. This data is fully anonymous and is used to improve the platform.

4.3 Preference Cookies

These cookies are used to remember your language preference, theme settings, and other personal preferences, so you do not have to change settings again each time you log in.

4.4 Cookie Controls

You can control or delete cookies by changing your browser settings. However, please note that disabling essential cookies may stop some core platform features from working.

Section 5

5 Data Security Measures

sg777 has put in place industry-standard technical and organizational measures to keep your data secure.

While we ensure the highest level of protection, no digital system is completely impenetrable. In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to minimize harm.

Section 6

6 Data Retention Period

sg777 retains your data only for as long as necessary. The retention policy for different types of data is set out below:

6.1 Active Account Information

All account information is retained while your account is active. Even after an account is closed, some data may be kept for a defined period for legal and security reasons.

6.2 Transaction Records

Financial transaction data is retained for an extended period due to legal obligations. This is required to comply with Anti-Money Laundering (AML) regulations.

6.3 Support Communications

Records of conversations with the support team via live chat and email are retained for a set period to help improve service quality.

6.4 Data Deletion Requests

Except for data that must be retained to meet legal obligations, we will take reasonable steps to delete your personal data upon request.

Section 7

7 Your Rights and Controls

sg777 believes you should have full control over your own data. Your rights are outlined below:

7.1 Right to Access Data

You have the right to know what data we hold about you. Contact our support team and we will provide a summary of your information.

7.2 Right to Correct Data

If any data stored in your account appears to be incorrect or incomplete, you can request a correction.

7.3 Right to Delete Data

In certain circumstances, you can request deletion of your personal data. However, some data may need to be retained due to legal obligations.

7.4 Right to Opt Out of Marketing

You can stop promotional communications at any time. However, important account-related notifications — such as transaction confirmations or security alerts — cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team — via 24/7 live chat or by emailing [email protected]. We will respond to your request as soon as possible.

Section 8

8 Protection of Minors' Information

sg777 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21 or allow them to create an account.

We follow an age verification process at the time of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be securely deleted.

If you believe that a minor is operating an account on our platform, please notify our support team immediately.

Section 9

9 Policy Changes & Updates

sg777 may update this privacy policy from time to time — due to legal changes, technological developments, or an expansion of services. For any significant changes:

• We will publish a notice on the platform
• The date of the change will be noted on this page
• Users may be notified by email in the case of important changes

Continued use of the platform after the updated policy is published will be taken as your acceptance of the new policy. You are advised to review this page regularly.

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Other Related Policies

Along with this privacy policy, please also read our other policies, which together govern your experience on sg777:

• Terms & Conditions — General terms for using the platform
• Responsible Gaming — Support for building safe and healthy gaming habits
• About Us — The sg777 platform and our mission